Shipping and Delivery

•GI Online Store by Karisma does not ship products throughout USA, Canada and the rest of the world.

•Product and service delivery is scheduled by the guest. Our Concierge Agents on site are in charge of executing all purchase orders, by contacting the guest and scheduling the product or service delivery.

•Specify in your Order(s)  full name(s) and Hotel of Stay, if you do not have this information contact  onlinestore@karismahotels.com

•If you like to check the status of your order, please contact onlinestore@karismahotels.com we encourage you to refer your order confirmation e number. Time to expect a response from 24 to 48 hrs.